Honeywell integrates AI into guided work solutions to improve retailer performance


INDIA, June 5, 2024 – Honeywell (Nasdaq: HON) has announced an update to incorporate artificial intelligence (AI) and machine learning into its Guided Work Solutions to provide retailers with greater operational efficiencies and better shopping experiences in today’s competitive landscape. Honeywell Guided Work Solutions’ AI-powered voice technology enables in-store associates to complete tasks such as click-and-collect ordering, stocking shelves and processing returns quickly and efficiently. The development of an AI-enhanced solution to streamline retail operations also supports Honeywell’s portfolio alignment with three compelling megatrends: automation, the future of aviation and the energy transition.

The updated solution guides store associates through real-time workflows by combining headset voice control with software that provides insights and analytics based on the Honeywell Forge architecture. Employees simply talk into a hands-free headset and then receive specific directions and confirmation that they are selecting the correct items. With the integration of AI, the solution can understand employee speech in more than 48 different languages, despite variations in tone, dialect and pronunciation.

“The retail landscape has undergone significant transformation, especially with trends such as buy online, pick up in store and the advent of highly personalized shopping experiences,” says David Barker, president of Honeywell Productivity Solutions and Services. “As retailers look for ways to improve their operational performance and customer experience, Guided Work Solutions is the ideal tool to achieve these goals. It leverages the strengths of AI technology to enable retail associates to serve customers in-store more efficiently.”

Honeywell Guided Work Solutions helps retailers build a competitive advantage and optimize daily operations by increasing productivity, reducing training time and reducing the number of out-of-stock items on shelves, increasing the potential for increased sales in the store is made easier. Since launching Honeywell Guided Work Solutions in 2018, retailers have improved productivity by more than 30% through radio frequency (RF) scanning and achieved greater than 99% accuracy in picking products.* As a result, store managers can better utilize limited workforce by taking advantage of time savings to reallocate their workforce to other value-added activities or to increase the number of orders fulfilled within the same time frame.